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Privacy Policy

Company: Transwell Aviation Ltd
Registered Address: 5 Brayford Square, London, 1E0SG
Contact Email: contact@transwellaviation.com
Website: www.transwellaviation.com

  1. Introduction

Transwell Aviation Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

  1. Data We Collect

We may collect and process the following types of information:

  • Personal identification information: name, email address, phone number, and company details when you contact us or request information.
  • Operational and transactional data: relating to your AOG support requests, sourcing inquiries, or technical records service engagements.
  • Technical data: IP address, browser type, and usage data collected through cookies or analytics tools.

 

  1. How We Use Your Information

We use your personal data to:

  • Respond to inquiries or service requests.
  • Provide coordination, sourcing, and consultancy services related to AOG support and technical records.
  • Communicate updates, quotes, or logistical coordination information.
  • Improve our website and customer experience.
  • Comply with legal or regulatory obligations.

 

  1. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contractual necessity (to provide requested services).
  • Legitimate interests (business communications and website operation).
  • Legal obligation (where required by law).
  • Consent (for marketing or cookies, where applicable).

 

  1. Data Sharing

We do not sell or trade your data. We may share data with:

  • Service providers or logistics partners assisting in AOG coordination and sourcing across UK airports, including Heathrow, Gatwick, Birmingham, Manchester, Luton, Leeds, and others.
  • IT, web hosting, and communication providers.
  • Regulatory or legal authorities if required by law.

All third-party partners are bound by data protection agreements consistent with UK GDPR.

 

  1. International Transfers

We primarily store data within the UK. Where international data transfers are necessary (for example, when coordinating with overseas suppliers or airlines), we ensure compliance with adequacy regulations or approved contractual clauses.

 

  1. Data Retention

We retain personal data only as long as necessary to fulfil service purposes or legal obligations, after which it is securely deleted or anonymised.

 

  1. Your Data Protection Rights

Under the UK GDPR, you have rights to:

  • Access, correct, or delete your data.
  • Object to processing or request restriction.
  • Withdraw consent at any time.
  • Request data portability.

To exercise these rights, contact us at contact@transwellaviation.com.

  1. Cookies and Analytics

Our website may use cookies and third-party analytics (such as Google Analytics) to improve functionality and measure traffic. You may manage cookies via your browser settings.

 

  1. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data against unauthorised access, loss, or misuse.

 

  1. Links to Other Websites

Our site may contain links to external sites. We are not responsible for their privacy practices or content.

 

  1. Updates to This Policy

We may update this policy periodically. The latest version will always be posted on our website.